The Eventbrite IT team, or BriteTech as we are fondly referred to as internally, is responsible for overseeing all internal technical operations. Our team is the face of Eventbrite, and we’re charged with fin. Our goal of building the global platform for live experience relies on the foundation of top talent and strong company culture. You can find this information in the dashboard of your account.Eventbrite is a people-first organization. Please include your original order numbers and let us know which product(s) you would like to refund. If you would prefer a full refund instead of canceling future subscription payments - or if you do not have a subscription type of license - let us know by submitting a ticket and our support staff will help you out. Please visit our Subscription Information page to learn more about how subscriptions work, including reactivating an expired subscription and upgrading or downgrading your license level. Note that your Renewal Date will not change it will be renamed to your Expiration Date.

On Subscriptions page, find the subscription with the license(s) you want to modify, select “Manage” and toggle the button from “Auto-renew on” to “Auto-renew off.” This will turn off auto-renew for all the products in this subscription, you can also modify each one individually from this screen.

This cancels future payments and leaves your license active until the end of its current term. To cancel your subscription, log in to your account to turn off automatic renewals for one of your existing subscriptions.

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